Privacy Policy

Introduction

At EIVOI ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions, please contact us at support@eivoi.com.

Information We Collect

Personal Information

We may collect personal information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact customer support
• Participate in promotions or surveys

This information may include:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely by third-party payment providers)

For your security, payment details are never stored on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referring websites
• General usage analytics

This information helps us improve our website and customer experience.

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and provide a better shopping experience.

Most web browsers allow you to disable cookies through your settings. Please note that some website features may not function correctly if cookies are disabled.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support
• Manage your account
• Improve our website and services
• Personalize your shopping experience
• Process secure payments
• Send order confirmations and shipping updates
• Respond to customer inquiries
• Send promotional emails or marketing communications (only where permitted or with your consent)

You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Protecting Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Sensitive information transmitted through our website is protected using SSL encryption and other industry-standard security practices.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third-party providers who assist us with services such as:

• Payment processing
• Shipping and delivery
• Website hosting
• Customer support
• Email communications
• Analytics

These providers may only use your information to perform services on our behalf.

We may also disclose information if required by law or during a business transfer such as a merger, acquisition, or sale of assets.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

Once information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your personal data
• Request a copy of your personal data
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise any of these rights, please contact us at support@eivoi.com.

SMS Communications

If you choose to receive SMS updates during checkout or through our support channels, we may occasionally send order updates, customer service notifications, or promotional messages.

You may opt out of SMS communications at any time by following the instructions provided in the message.

We do not share mobile phone numbers with third parties or affiliates for their own marketing purposes.

International Users

Your information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards to protect international data transfers, including recognized contractual protections where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@eivoi.com