Refund and Returns Policy

100-day money-back guarantee

You have 100 days from the date of delivery to request a return.

Returns must be authorised before they are sent

Email support@eivoi.com with your order number and the reason for the return. We will review the request and, if approved, issue a return authorisation and the address to send to. Items sent back without an authorisation cannot be identified, processed or refunded.

Condition

Items must be unused and returned complete: the band, the original packaging, and everything that came in it. Anything returned used, incomplete, or not in the condition described will not be refunded and can be sent back to you at your cost.

Return shipping is the customer's responsibility

You pay the postage. Returns must be sent with tracking. Parcels sent untracked remain your responsibility until they reach us, and we cannot refund a return we cannot confirm arrived.

Timing

Authorised returns must be postmarked within 14 days of the authorisation being issued. After that the authorisation expires and the return will not be accepted.

Refunds

We inspect every return on arrival. Once inspection is complete and the return is approved, we refund the item price to your original payment method. Banks typically take a further 5 to 10 business days to show it.

Faulty, damaged or incorrect items

These are handled differently and at no cost to you. Email us with your order number and a photo and we will arrange a replacement.

Cannot be returned

Opened Mouth Tape and opened Nasal Strips, for hygiene reasons, as they are single-use adhesive products. Unopened packs are covered as normal. Requests made after 100 days. Items not meeting the condition requirements above.

EU customers

You also have a 14-day right of withdrawal from delivery, which is separate from and in addition to this guarantee. For withdrawals within those 14 days we cover standard return shipping. Your statutory rights are unaffected.

The returns address is issued with your authorisation.

Support: support@eivoi.com