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Free worldwide shipping100-Day Money-Back GuaranteeShips to 40+ countriesUp to 14-Day Battery LifeFree worldwide shipping100-Day Money-Back GuaranteeShips to 40+ countriesUp to 14-Day Battery Life

Support

Shipping Policy

Last updated: June 2026

Order Processing

We aim to process and dispatch all orders within 1–3 business days (excluding weekends and public holidays).

Once your order has shipped, you'll receive a confirmation email with your tracking information so you can follow its journey.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

  • United States: 3–10 business days
  • Canada: 3–10 business days
  • United Kingdom & Europe: 7–10 business days
  • International Orders: 12–20 business days (depending on your destination)

Please note that these delivery estimates do not include our 1–3 business day processing time.

Orders placed after 11:00 AM EST on Fridays, or during weekends and public holidays, will begin processing on the next business day.

International Shipping

We currently ship to 40+ countries.

Shipping is free to every country we ship to, on every order, with no minimum spend.

Some destinations may require 12–20 business days for delivery after your order has been processed.

Taxes & Duties

For international orders, taxes and duties may apply depending on your country's import regulations.

Where applicable, these fees may be calculated during checkout. Any additional customs charges or import fees requested by your local authorities are the responsibility of the customer.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@eivoi.com.

We'll do our best to accommodate your request before your order has been processed. Once an order has shipped, it can no longer be cancelled.

Shipping Costs

Shipping is free. Every order ships free to every country we ship to — the United States, Canada and all of our international destinations — with no minimum spend.

You will never see a shipping charge at checkout, regardless of order value or destination.

Need Help?

If you have any questions about your order or shipping, our support team is here to help.

Email: support@eivoi.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We typically respond to all inquiries within 1–3 business days.